Refund Policy

  • 💸 Refund Policy Template

    At  Fivvra, your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.

     

     

    🛍️ Eligibility for Refunds

    • Refunds are available for items returned within 14 days of delivery.

    • To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.

    • Proof of purchase (order confirmation or receipt) is required to process a refund.

     

     

    📦 Return Process

    1. Contact our support team at sleepywell.shop@gmail.com to initiate a return.

    2. Once your return is approved, you’ll receive return instructions, including the return address.

    3. After we receive and inspect your returned item, we’ll notify you of the refund status.

     

     

    ⏳ Refund Timeline

    • If approved, your refund will be processed within 7-24 business days.

    • A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.

     

     

    ❌ Non-Refundable Items

    The following items are not eligible for refunds:

    • Sale or discounted items

    • Gift cards

    • Perishable or custom-made products (if applicable)

    • Any item not in original condition, or returned beyond the 14-day window

     

     

    💡 Late or Missing Refunds

    If you haven’t received a refund yet:

    1. First, recheck your bank account.

    2. Then contact your credit card company — it may take some time before your refund is officially posted.

    3. Next, contact your bank. There’s often some processing time before a refund is posted.

    If you’ve done all of this and still haven’t received your refund, please contact us at sleepywell.shop@gmail.com.